Refund policy

Refund Policy

Thank you for shopping at RETROSTICK. We want to ensure a smooth and transparent experience for all our customers. Please read our refund policy carefully before making a purchase.

1. No Physical Returns Required

To save you time and hassle, we do not require you to physically return the products to us. If your item arrives damaged, defective, or if you received the wrong item, refunds are subject to review and approval after inspection of the submitted evidence.

2. Claim Timeframe

We accept refund requests within 30 days of your order's delivery date. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund.

3. Eligibility for a Refund

To be eligible for a refund, your claim must meet the following criteria:

  • The item must have a manufacturing defect or have been damaged during transit.

  • You must provide clear photographic or video evidence of the defect or damage.

  • You must provide the receipt or proof of purchase (order number).

  • The item must not show signs of being misused, altered, or intentionally damaged by the user.

4. Order Expectations and Preferences

Because we do not require the physical return of items, items that arrive in good condition and match the product description are not eligible for refunds due to change of mind, ordering the wrong size or color, or personal preference. Please read all product descriptions, sizing charts, and specifications carefully before placing your order.

5. Shipping Issues and Incorrect Addresses

  • Lost Packages: Orders confirmed as lost in transit by the shipping carrier are eligible for a full refund or replacement after verification.

  • Incorrect Addresses: Customers are responsible for providing the correct shipping address. Orders returned or lost due to an incorrect address provided by the customer are not eligible for a refund.

6. How to Request a Refund

To process your refund, please follow these steps:

  1. Email us at retro.stick.retro@gmail.com or in the seccion Contact Us with the subject line Refund Request - Order #[your order number].

  2. Attach a clear photograph or video showing the damage or defect.

  3. Include a brief description of the issue.

7. Refund Process and Payment

Once your evidence is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied strictly to your original method of payment. Refunds are typically processed within 7–14 business days, although processing times may vary depending on your payment provider. We do not issue cash refunds, transfers to different accounts, or store credit.

8. Late or missing refunds: If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund after 14 business days, please contact us again.

9. No Exchanges

We do not process exchanges. If you received a damaged item and want a replacement, we will process a refund to your original payment method, and you will need to place a new order on our store.